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Too often, law firms put the most effort into getting potential clients to signup with their firm. It’s like any other sales process – once they get you as a client, in their eyes, they’ve already won. Then, from the moment when you hand over your claim, the level of timeliness and personal attention that you can expect to receive drops substantially. You become just another case file, and the vast majority of your claim falls into the hands of junior associates, paralegals, and other non-attorney professionals who aren’t invested in the outcome of your case.
